FAQ - The Finishing Touch Boutique | Florida

Frequently Asked Questions

At The Finishing Touch Boutique, we want to make your shopping experience as effortless and enjoyable as possible. So, if you're looking for the perfect bridal gown, a tuxedo rental, or expert alterations, we’re here to help. If you don’t see what you’re looking for, feel free to reach out—we’re happy to assist!

General Questions

1. Where is The Finishing Touch Boutique located?

    • We are located at 9 North Eustis St., Eustis, FL 32726.

2. What are your store hours?

    • Monday – Friday: 10:30 AM – 5:30 PM
    • Saturday: 10:30 AM – 3:30 PM
    • Sunday: 2:00 PM – 5:00 PM

3. How can I contact you?

4. Do I need an appointment to shop in-store?

    • No, walk-ins are welcome! However, we recommend scheduling an appointment for personalized styling or tuxedo rentals.

5. Do you offer personal shopping assistance?

    • Yes! Our personal shopping service helps you find the perfect outfit while staying within budget. Just ask a team member for assistance.

 

Shopping & Orders

6. What types of payment do you accept?

    • We accept credit cards, PayPal, GPay, and Shop Pay. You can also buy in four interest-free installments with Shop Pay.

7. Do you offer international shipping?

    • Yes! We ship internationally. Shipping rates and delivery times vary based on location.

8. Can I place a special order?

    • Absolutely! If you don’t see what you're looking for, let us know—we can special order it for you.

9. How long does shipping take?

    • Shipping times vary based on location and availability. Standard domestic orders typically arrive within 5–7 business days, while international shipping may take longer.

10. Do you offer expedited shipping?

    • Yes! Expedited shipping is available for an additional fee. Please contact us for details.


Tuxedo Rentals & Alterations

11. Do I need an appointment for tuxedo rentals?

    • Yes, we recommend booking an appointment for tuxedo rentals to ensure the perfect fit. Call us at (352) 589-4488 or schedule an appointment here.

12. Do you offer alterations?

    • Yes! We provide expert alterations to ensure a flawless fit. We also create custom measurement profiles for a more personalized experience.

13. How far in advance should I rent a tuxedo?

    • We recommend renting your tuxedo at least 2–3 weeks in advance to ensure availability and allow time for fittings.

14. What if I need a last-minute tuxedo rental?

    • We do our best to accommodate last-minute rentals. Please call us at (352) 589-4488 to check availability.

15. When do I need to return my tuxedo?

    • Tuxedos must be returned by 2-3 days after the event to avoid late fees.

 

Bridal Services

16. Do you offer bridal consultations?

    • Yes! Our bridal consultations help bring your dream wedding look to life. Book an appointment for personalized styling and expert advice.

17. Do you offer custom couture wedding gown design?

    • Yes! We offer Couture Wedding Gown Design consultations for brides looking for a one-of-a-kind gown. Appointments are available once a week. Book your consultation to work with our expert designer and bring your dream dress to life.

18. Do you carry plus-size wedding gowns?

    • Yes! We offer a range of sizes, including plus-size bridal and formal wear.

19. How long does a bridal consultation take?

    • Bridal consultations typically last [Insert Estimated Time, e.g., 60–90 minutes], allowing us to find the perfect dress and discuss customization options.

20. How do I book a bridal consultation or schedule an appointment?

    • You can book a bridal consultation by visiting our homepage and selecting Bridal Gown Consultation under Services to schedule a call via Zoom. You can also book directly by visiting this link. Prefer to book by phone? Give us a call at (352) 589-4488 and we’ll be happy to assist you!


Returns & Exchanges

21. What is your return policy?

We have a 10-day return policy. Items must be unworn, with tags, in their original packaging, and accompanied by proof of purchase.

22. How do I start a return?

Email us at thefinishingtouchboutique@gmail.com with your order details.

23. Are there items that cannot be returned?

    • Yes, we do not accept returns on:
      • Custom or special orders
      • Personalized items
      • Beauty products & candles
      • Sale items & gift cards

24. What if I receive a damaged or incorrect item?

    • Please inspect your order upon arrival. If there’s an issue, contact us immediately so we can make it right.

25. Can I exchange an item?

    • To exchange an item, return the original purchase first. Once your return is accepted, you can place a new order for the item you want.

26. How long does it take to receive my refund?

    • Once we’ve inspected your return, we’ll notify you about approval. If approved, refunds are processed to your original payment method. Processing times may vary based on your bank or credit card company.

 

Alterations & Customization

27. How long do alterations take?

    • Alteration times vary based on the complexity of the changes, but we recommend allowing at least 2–4 weeks for standard alterations.

28. Do you alter gowns that weren’t purchased at your boutique?

    • Yes! We offer alterations on formalwear purchased elsewhere, but we recommend bringing in your dress as early as possible for the best results.

 

Still have questions?

If you didn’t find the answer you were looking for, we’re happy to help! Feel free to give us a call at (352) 589-4488 or email us at thefinishingtouchboutique23@gmail.com, and we’ll get back to you as soon as possible.